शुल्क वापसी की नीति

At Sunburst Mart, we are committed to providing high-quality gemstones and jewelry. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, and in their original condition with all original packaging, certificates, and invoices.
• Products showing signs of use, damage, or alteration are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry.
• Made-to-order products.
• Gift cards.
• Items damaged due to misuse or improper handling.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 5–7 business days.

4. Exchange Policy

We offer exchanges only if:

• You receive a damaged or defective product.
• You receive the wrong item.

Please contact us within 48 hours of delivery with photos or videos of the product.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

• Order Number
• Photos/Video of the product
• Description of the issue

We will resolve the issue as quickly as possible.

6. Return Shipping

• Customers are responsible for return shipping charges unless the return is due to our error.
• We recommend using a trackable shipping service.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: info@sunburstmart.com
📞 Phone: +91 8209169061